I’d like to introduce you to a friend, Rob Foshay. Rob is my guest blogger and a pal for decades. Here is what Rob has to say: So, you know what the gaps are between your company’s average performers, and their expert performers.  And, you’ve done your analysis of the job skills involved.  And you’ve done your gap analysis to figure out what the highest priorities are for training. Are you really focused on what’s most important for your company (or client)? Maybe not. There might be an entire category of job performance that your analysis has missed:  It’s what your master performers have – but it may not even be understandable to … [Read more...]